Hosted VoIP Phone Systems
Stay connected wherever you are with a business phone system that’s easy to set up and maintain.
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Keeping Costs Low and Call Quality High
VoIP (Voice over Internet Protocol) allows teams to make and receive calls on any device, whether that’s on the road, at home or in the office. Powered by the internet, these business phone systems empower you to cut the cost of legacy hardware and upgrade to feature-rich, HD call quality.
Our cloud-based phone systems, such as Webex and iPECS, are a future-proof solution for growing businesses. They’re easy to set up, maintain and scale, all while staying effective as technology evolves. Businesses are already saving up to 60% off their monthly line rental when switching to our VoIP solution. Ready to make the switch?
Get in TouchLily Cloud - The Best VoIP Phone System for SMEs
Keep your customers close and your teams connected with a business phone system that works from anywhere. With Lily Cloud, you’ll never miss a call again. Whether you’re using a handset, PC, or mobile phone, you’ll always be within reach, meaning less wait time and better customer satisfaction.
Lily Cloud is reliable, flexible and scalable, so when your team grows, all you need to do is add a user without the added cost of hardware. You can also choose from a range of advanced features to improve collaboration and deliver a tailored customer experience.
Get in TouchBenefits of Lily Cloud
Lily Cloud Features
Lily Cloud has all the features of an on-premise phone system with the flexibility of the cloud. By switching to VoIP, you can access a host of advanced features on any device to help improve communication for the better.
Online Portal
Set up and remove user profiles on our easy-to-use web portal.
Multi-device Use
Answer and receive calls on your desktop, laptop, mobile or smart device.
Call Analytics
Access valuable insights into call trends to improve customer experience.
Call Routing
Direct your calls to the right place and decrease wait time with auto-attendant.
Call Recording
Record calls for training, auditing and compliance purposes.
Call Queuing
Add personalised messages and on-hold music as callers are routed to the right department.
Simplifying Business Communications with Horizon Webex
Horizon with Webex, formerly Collaborate, is a unified communications (UC) solution that allows you to voice and video call, message and meet in one place. This solution integrates with Lily Cloud so teams can collaborate and connect with ease, whether on mobile or desktop.
With Horizon Webex, you’ll simplify your tech stack and reduce operational costs without compromising on call quality. You can share files, chat in real time and use AI to record meetings, take notes, translate messages and remove background noise. All in one tool to help your team focus on what matters most - growing your business.
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Features of Horizon with Webex
Voice & Video Calling
Experience high-definition video and voice call quality, along with AI-driven background noise removal for a better call experience.
Video Conferencing
Schedule video meetings and create an interactive session with built-in whiteboards, breakout rooms, real-time polling and Q&A.
Live Chat & File Sharing
Instantly message and share files in private chats and group spaces to improve collaboration across your workforce.
AI Assistant
Improve productivity with AI-powered transcriptions, note-taking, meeting recordings, translations and voice-activated commands.
Extensive Integrations
Integrate your existing collaboration tools, such as Microsoft 365, Slack and Google, to improve team productivity.
Robust Security
Keep company data safe with end-to-end encryption that maintains compliance with industry standards.
Prepare for the ISDN Switch Off
By 2027, traditional phone systems and many other business-critical services that rely on the ISDN and PSTN will no longer work. Avoid costly last-minute upgrades with a hosted VoIP phone system.
As a Managed Service Provider, we can help you throughout the switch - making the transition to digital seamless and stress-free.
Learn MoreWhy Choose Lily for VoIP?
Dedicated Support
Our engineers and helpdesk are on hand to set up your business phone system and solve any technical questions.
Industry Leading
We’re an award-winning telco provider of hosted phone systems for small and medium businesses.
Future-proof Solutions
We offer end-to-end IT and business broadband solutions to ensure your business is ready for digital transformation.
Reliable Network
Our broadband services will minimise downtime and keep your phone systems working for maximum productivity.
VoIP FAQs
A traditional phone system relies on copper wires—those of ISDN and PSTN—which either run overhead or underground to properties. These phone networks are now obsolete and becoming harder to maintain.
A VoIP phone system uses the internet instead. This means you can work wherever there’s an internet connection rather than being restricted to a single device.
Yes - you can use your current broadband as long as it offers good bandwidth and speeds to work on. If you want to consolidate your costs, Lily can provide both your broadband and VoIP phone system, so there’s no need to outsource to multiple vendors.
In 2027, BT Openreach will switch off the ISDN and PSTN, which will disrupt every remaining business and household that still relies on these networks. Phone systems, broadband services, alarms, CCTV - all of this will cease to work once the switch off has been completed.
Aside from this disruption, moving to a VoIP phone system allows businesses to benefit from lower costs, greater flexibility and more advanced call features.
Yes - VoIP phone calls offer excellent call quality as long as you have a reliable internet connection. However, factors such as internet bandwidth, equipment quality and latency can impact the VoIP call quality.
As your broadband provider, we can assess whether you need to upgrade your broadband to ensure stable call quality.Horizon with Webex is a unified communications (UC) platform that combines all your communication and collaboration needs in one place. You can call, set up video meetings and instantly message your team across desktop and mobile devices. This tool is an excellent upgrade alongside your hosted phone system.
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