Welcome to our dedicated customer area, where you can get access to all the resources that you need to help your service from Lily run even smoother.
Within this section, you’ll find information on setting up a direct debit, accessing technical support and contacting our customer service team.
Contact Customer Services
Don’t know the details of your account manager? Call us on 0343 507 1111 to speak to a member of our customer services team.
Manage Your Billing
By using this service, you can generate online reports of your webaBILLity account, making it easy to monitor and manage your telephony services account with us.
Raise a Technical Support Ticket
Do you have a technical support enquiry you need our help with? Please submit a ticket and a member of our support team will be in touch shortly.
Set Up Direct Debit
We’ve made it easy for you to pay your bills with payments via direct debit. Click on the sign-up here button below and follow our simple set up process.
Order Enquiry
If you have an enquiry about an order, we’re happy to help. Please submit your enquiry by clicking the button below and a member of our team will be in touch shortly.
Sales Enquiry
If you have a sales or product enquiry, we’re happy to help. Please submit your enquiry by clicking the button below and a member of our team will be in touch shortly.
Supplier Enquiry
If you are a current supplier with an enquiry, we’re happy to help. Please submit your enquiry by clicking the button below and a member of our team will be in touch shortly.
Opening Hours
We’re changing our contact centre hours to provide more support to our customers. Our phone line hours are open between 08:00 – 18:00 Monday to Friday.
Service Delivery Plan
Lily are committed to providing a reliable, professional and predictable service for our clients. In our Service Delivery Plan, you will find more detailed information about our support services. You can read it here.
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